Nebraska National Guard Demand Reduction Customer Satisfaction Survey

The National Guard values the opportunity it has had to partner with you in community drug prevention. In an effort to improve our work and to be of better service in the future, the National Guard conducts periodic surveys. We ask that you share your opinion of the work we accomplished together by taking ten minutes to complete this short survey of customer satisfaction. Thank you in advance for your time and for your willingness to help improve the quality of the National Guard's Drug Demand Reduction Program.

Note: If you would like to print out this survey instead of submitting it online you can do so by downloading the Survey in Microsoft Excel format and then send to the following address:
 
Nebraska National Guard
DCSOPS-CD-DDR
1237 Military Road
Lincoln, NE 68508-1090
Fax: 402.309.1877
Customer: Mission:
 Phone #:   E-mail:

Please rate your level of satisfaction for the following items by selecting a number from 1 to 10 that best corresponds with the "letter grade" you would give the National Guard. A 9 or 10 would be an 'A' and would be for a superior or excellent rating, while a 1 or 2 would be an 'F' for a poor or failing rating.

Regarding National Guard counterdrug support:
               
    A B C D F

N/A
1. Was National Guard staff easy to reach? 10
 9
 8
 7
 6
 5
 4
 3
 2
 1

0
                         
2. Did National Guard staff reply quickly? 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
3. Was the National Guard staff courteous? 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
4. Was the National Guard staff professional? 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
5. Did staff explain clearly the National Guard's capabilities and services related to your request? 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
Regarding the personnel assigned to your request:
                         
6. The qualifications of assigned personnel: 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
7. The professionalism of assigned personnel: 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
8. The instruction by assigned personnel: 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
9. The facilitation by assigned personnel: 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
Regarding the services the National Guard Performed:
                         
10. The presentation content/staff support: 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
11. The training was age appropriate: 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
12. The training met audience expectations: 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1

0

                         
13. Did the services provided by the National guard meet your expectations?
Yes  No  If not, why:
                         
14. Did using us enable you to redirect resources to other efforts in your organization?
Yes  No  Unknown
                         
15. Did using National Guard services enable you to gain other resources?
Yes  No  Unknown
If yes, were these resources: In Kind  Donations  Grant Dollars  Unknown
                         
16. Could you have conducted the service or activity without National Guard Support?
Yes  No  Unknown
                         
17. Did National Guard support: (Please check all that apply)
 Allow more people to be served?
Allow more services to the same people?
Allow you to serve a large geographic area?
Continue a program or service for a longer period of time?
Allow activities you otherwise could not provide?
                         
18. Was the service the National Guard provided part of larger prevention plan?
Yes  No  Unknown
                         
19. Did the audience receive other prevention activities before or after our involvement?
Yes  No  Unknown
If yes, Before  After  Both
                         
20. Does your organization have drug specific prevention goals or objective?
Yes  No  Unknown
                         
21. If your organization has drug specific prevention goals/objectives, which do they address:
(Please check all that apply)
 Increase Awareness
Drug Knowledge
Life Skills
Academic Skills
Behavior Change
 Other
                         
22. Does your organization have an evaluation plan to measure these goals/objectives?
Yes  No  Unknown
                         
23. Did your organization achieve the prevention goals/objectives set for the activities the National Guard supported?
Yes  No  Unknown
If yes, to what degree did National guard support help in achieving the prevention goals?

If goals would have been achieved without National Guard support, please select "0" - if National Guard support played some role please select the degree to which you feel this role contributed to achieving your prevention goals.

Guard Role Was Essential Guard Played Major Role Guard Played Equal Role Guard Played Minor Role Goals Achievable without Guard
10
9 8 7
6 5 4
3 2 1
0
                         
Please answer question 24 by selecting a number from 1 to 10 that best corresponds with the "letter grade" you would give the National Guard. A 9 or 10 would be an 'A' and would be for a superior or excellent rating, while a 1 or 2 would be an 'F' for a poor or failing rating. Written comments are also appreciated.
                         
    A B C D F  
24. Overall, how would you rate your experience with the National Guard Drug Demand Reduction program? 10
 		9
 		8
 		7
 		6
 		5
 		4
 		3
 		2
 		1
 		 
                         
  Comments:
 

 

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